I bought this jumperoo with my first child who turns 11 next month and it is STILL in great condition. I just cleaned all the parts and am putting it back together for baby #4 now. This is the longest lasting baby item we have had (other than clothes lol), and the sound still works. #2 & 3 were rough kids and even they didn’t break it. I will add that so far my kids didn’t car much about the toys for them it was all about jumping and the music
Our 5 month old loves to move his legs so this was perfect for him. He gets absolutely mesmerized by the hanging monkeys and loves to chew on the butterfly.
I also want to add that when we had a concern about the stability of our jumperoo we contacted Mattel and they got back with us within a few hours. They have amazing customer service and helped us with our concerns. Even when there was actually nothing wrong with our product they put our fears at ease. I’ll definitely be buying more Mattel fisher price products in the future.
Response from The Mattel family of brandsBy Mattel, Consumer Services, October 25, 2017
We're so sorry to hear this! Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d6
My twins love this toy but after one month of use the blue butterfly w bl/wh wings now smells moldy. I noticed it bc their faces and hands were smelling like a moldy rag when I picked them up. What's frustrating is that the butterfly is their favorite part. I tried pulling off the bug to clean it but felt like I was breaking it. Obviously this is a big issue.
Response from The Mattel family of brandsBy Mattel, Consumer Services, April 13, 2017
Your satisfaction is very important to us, and we would like to take care of this right away. Please contact our Consumer Services team as soon as possible. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5